Technical support online form

Please fill the Online Request Form completely. In order for us to provide you with the best possible service, describe your problem in as much detail as possible.

* Indicates Required Field

Your contact details
Company Name *
Address (head office)
Postal address *
Postcode *
Country *
Telephone *
E-mail *
Contact name *
Technical contact
(individual using product)

Product details
Product *
Model *
Component(s) believed  to be faulty
Unit Serial Number
End User / Project Name
Date of IssueSelect date in calendar
Date BoughtSelect date in calendar
Date InstalledSelect date in calendar
Date of FailureSelect date in calendar

Configuration used
Please describe the configuration used with the product believed to be faulty (controller´s name, position of the product within the system layout, presence of EM interferers, power supply specifications, fact of the cable extension (if so, which one was extended) etc.)


Detailed Description of Problem(s)
Please describe the problem(s) (what is happening, how often, when it began, are there any events it is linked to etc.)


Action Taken
Please describe actions taken to verify the origin of the fault and any steps taken to attempt to remedy it.


Shipping Options
Please provide your complete shipping address and advise a forwarder name you prefer.


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